FAQs

1. How long does it take to receive my product?

The average delivery time is 1 week after the product is shipped.

2. Where does the product come from?

We source products from manufacturers in Europe, China, the United States, and the Netherlands, depending on the product you choose.

3. Can I pay in instalments?

We accept payments in instalments via credit or debit card, or PayPal. Unfortunately, we do not accept payments by bill.

4. Can I pick up my order in person?

No, all orders are shipped via postal or courier services directly to your address.

5. I purchased more than one product in the same order, but I only received part of it. Is that normal?

This can happen when products come from different suppliers. If this occurs, you will receive separate tracking codes for each shipment. Since these are shipped separately, they may have different delivery times due to customs processing.

6. What happens if my delivery is delayed?

Delays are rare, but they can happen. We closely monitor all shipments. If your product does not arrive within 90 business days after shipping, we will issue a 100% refund as per our shipping and delivery terms.

7. Do you ship internationally?

Yes, we ship to many countries. Shipping times and costs may vary depending on the destination. For specific details, please check our shipping policy or contact support.

8. How can I track my order?

Once your order is shipped, you will receive a tracking code via email to monitor its progress. You can also track your order directly on our Track Your Order page. If you have not received your tracking code, please contact our support team.

9. What should I do if I receive a damaged product?

If your product arrives damaged, please contact us immediately with photos of the damage. We will work to resolve the issue promptly.