Section 1 - Average Delivery Time

At Coffeezo, once your order is placed, we require 1 to 3 working days to process it. During weekdays, processing typically takes one working day. However, orders placed on Friday evenings or over the weekend may require additional time for processing. Once your order has been processed, it will be dispatched, and delivery generally takes an average of 8 to 12 working days.

We are dedicated to providing a seamless ordering and delivery experience for our customers. Should you have any questions or concerns, please do not hesitate to contact our customer service team.

Section 2 - Placing an Order

The order placement process at Coffeezo is designed to be straightforward and user-friendly. Begin by navigating to the product page and adding your desired item to your shopping cart by clicking the black Add to Cart button.

It is essential to verify that you have selected the correct product variants. If everything is accurate, click the Proceed to Checkout button. On the subsequent information page, carefully enter your shipping address. Ensure all details are correct before proceeding by selecting the Continue to Shipping button.

On the Dispatch page, you will have an opportunity to review your entered address details. We are pleased to offer free shipping on all orders as a token of our appreciation to our customers. After confirming your address, proceed by clicking the Proceed to Payment button.

In the payment section, you will find several secure payment options, protected by SSL encryption to ensure a safe transaction environment:

• Credit Card (AMEX, Mastercard, Maestro, Visa)
• PayPal
  
• Immediate Payment

After selecting your preferred payment method, click the Complete Order button. This action will redirect you to your chosen payment gateway, where you can finalize your order by following the provided instructions. If you encounter any difficulties, please contact us for prompt assistance.

Section 3 - Shipping Costs

At Coffeezo, we proudly offer free shipping on all orders. Every product is delivered directly to your doorstep at no additional cost, with no minimum order quantity required.

Section 4 - Shipping Your Order

Have you found the perfect coffee accessory on our website? We understand your eagerness to receive it promptly! That’s why we strive to process and ship your order as quickly as possible.

To maintain fair pricing for our products, we consolidate parcels and dispatch them once we reach the minimum shipping quantity. We appreciate your understanding and support in helping us contribute to a more sustainable world.

For inquiries regarding the timely dispatch of your order, please contact us via support@coffeezo.co.uk. Our customer service team is ready to assist you in finding the best solution.

Section 5 - Responsibility for Lost or Stolen Items

Please note that Coffeezo cannot be held responsible for lost or stolen items during transit or after delivery. Once an order leaves our facility and is marked as delivered by the shipping carrier, we are no longer liable for any loss or theft. We strongly recommend ensuring that your delivery location is secure and using the tracking information provided to monitor your shipment.