Privacy Policy

Introduction

This Privacy Policy describes how Coffeezo ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://coffeezo.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to the users of our Services, whether as a customer, website visitor, or any other individual whose information we process.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised Privacy Policy on the Site and update the "Last Updated" date accordingly.

How We Collect and Use Your Personal Information

Information You Provide

Contact details (e.g., name, email, phone number, postal address).
Order information (e.g., billing and shipping details, payment confirmation).
Account information (e.g., username, password, security details).
Customer support interactions and communications.

Information We Collect Automatically

Device and browser details.
IP address and geolocation data.
Site usage and interaction analytics.

Information from Third Parties

We may collect data from third-party providers, including:

Payment processors (for processing transactions securely).
Marketing partners (for analytics and advertising purposes).
Service providers (e.g., website hosting, fraud prevention, order fulfilment).

How We Use Your Personal Information

We use the information we collect for various purposes, including:

Providing and managing our Services.
Processing orders, payments, and deliveries.
Enhancing website functionality and user experience.
Sending promotional emails (with your consent).
Detecting and preventing fraudulent or illegal activities.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You may manage cookie preferences via your browser settings.

How We Share Your Personal Information

We may share your personal information in the following circumstances:

With trusted third-party service providers (e.g., payment processors, couriers, analytics providers).
With marketing and advertising partners (subject to applicable laws and your consent).
Where required by law, such as compliance with legal obligations or responding to requests from authorities.
In the event of a business transfer, such as a merger or acquisition.

Your Rights Under UK and EU Data Protection Laws

Depending on your location, you may have the following rights:

The right to access and request a copy of your personal data.
The right to request corrections to inaccurate information.
The right to request deletion of your personal data.
The right to object to or restrict data processing.
The right to data portability.
The right to withdraw consent for marketing communications.
The right to lodge a complaint with a data protection authority.

Security & Data Retention

We implement strict security measures to protect your personal data from unauthorised access or misuse. We retain personal information only as long as necessary for business and legal purposes.

International Data Transfers

Your information may be stored or processed outside the UK/EU. Where applicable, we rely on recognised data transfer mechanisms such as the UK Standard Contractual Clauses (SCCs) or other legal safeguards.

Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal data from minors.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: support@coffeezo.co.uk